The Boston office of Hill & Clark has scooped 2 major awards in The British Property Awards which was held at a lavish awards ceremony in London on the 9th September which was hosted by Martin Roberts from TV’s Home Under The Hammer.
The team at Boston came away with the GOLD award for the Best Estate Agent in Boston as well as being awarded the BRONZE winner for Estate Agents in the East Midlands region.
The awards provides agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local as well as regional and national competition. Agents who go that “extra mile” and have outstanding levels of customer service are rewarded with the accolade which acts as a beacon to highlight these attributes to their local marketplace.
The awards are one of the most inclusive estate agency awards as agents are not charged to enter. The judging team then mystery shop every agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.
Robert McLean from The British Property Awards said “Our award has been specifically designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards it is simply down to fantastic customer service levels that they have demonstrated across a prolonged period of time. An agent that has been attributed with our award should be proud that their customer service levels provide a benchmark for their local competition”
The office continually strives to give a first class and market leading service to all of it’s clients and are delighted to have been recognised in the awards.
Michael Hollamby, Operations Manager at Hill & Clark added “We are thrilled to have been recognised in these prestigious awards for our commitment to customer service. Many of the property awards which are available for agents to enter are industry related but this one truly focused on the customer experience. We are always looking at market leading ways we can improve the service we offer our clients and this is great recognition for the work we have already implemented”
Paul Clark, MD also said “The review of the service was conducted over an 8 week period of mystery shops and contact with the agents across the locality. We were then shortlisted into the regional and national award due to our success in the local surveys. It is testament to the team’s hard work in the office who are genuinely passionate about delivering a market leading and dynamic service to our customers which we believe they would be happy to recommend to their family, friends and new neighbours.”